We apologize for the trouble with your Belluscura unit.
Please email Belluscura’s customer service team members below.
Shelli Bourque moc.a1740201455rucsu1740201455lleb@1740201455euqru1740201455ob.il1740201455lehs1740201455 and
Sarah Clark moc.a1740201455rucsu1740201455lleb@1740201455kralc1740201455.hara1740201455s1740201455
They will provide you with a username and password to log into their RMA portal.
Please provide the following information in your email.
- Subject Line: Unit Serial Number
- Company Name
- Contact Name
- Contact Email
Once you have been assigned a username and password, Belluscura can help you with the RMA process.
- RMA must be used within 30 Days.
- Return ONLY the part(s) that Belluscura instructed you to return; they will not be responsible for lost parts.
- Returns must be adequately packaged and trackable.
- Belluscura does not provide return label(s) to the DME or patient.
NOTE: If the defective unit is not returned to Belluscura within 30 days of the RMA, an invoice will be created for the replacement unit if one has been issued.
Please let us know if you are still waiting to receive a response from Belluscura after 48 hours.