Sunset Healthcare Solutions does not sell directly to consumers. We market our products exclusively through durable medical equipment companies. If you are a consumer and would like to purchase our products for your own use, please call our Customer Service Team at (312) 997-9980 to locate a dealer in your area.
Ordering Options
Three Easy Ways To Order
Phone
(312) 997-9980
Our customer service professionals are here to assist you M-F 8:00 AM – 5:00 PM Central Time.
Fax
312-997-9985 – Accepted 24 hours a day.
Download our fax order form here
Email
Find your rep
Payment Methods
Payment Portal and ACH
Visit www.sunsethcs.com/paymentportal to pay online with ACH or credit card.
Net 30 Day Payment Terms
For qualified companies. A 1.5% monthly finance charge will be assessed on all past due invoices.
COD
For non-qualified companies.
Credit Card
We accept all major credit cards. A processing fee may apply. After 10 days of invoice date, a surcharge of 2.5% will be applied.
Shipping
Drop shipping available – send your order to multiple locations
UPS
Whenever possible orders ship via UPS. If another carrier is desired, please contact your sales rep.
All orders are packed in the smallest boxes available and combined with other products on the order to reduce shipping costs.
All products ship prepaid and are added to the invoice. Standard UPS charges are billed.
All products ship from Chicago, IL. Please refer to UPS.com for shipping and transit times.
Damaged Merchandise
Call us within 10 days. Keep original cartons for UPS inspection.
Customer Service
Returns
All items must be unopened and in their original packaging. Call us for a return authorization number. There is no restocking charge on orders returned within 20 days of invoice. Orders returned after 20 days will be assessed a restocking fee of 15%.
No returns after 90 days.
Problems
Please call us immediately if you have any complaints (it is helpful to ask for the customer service representative with whom you placed your order). Or email us at: moc.s1732154140chtes1732154140nus@e1732154140civre1732154140sremo1732154140tsuc1732154140
While we always strive to ensure shipments are accurate, in the event of a discrepancy please contact our Customer Service team within 7 days of receiving your shipment.
| Claim Type | Report Time Frame |
| Damaged or incorrect product | Within 7 days from delivery date |
| Short ship (missing parts of the order) | |
| Order lost in transit |
Questions?
Our experienced customer service staff will be glad to provide you with information. Just give us a call.
Pricing
All prices are in U.S. Dollars. Taxes are added where applicable. We make every effort to hold pricing throughout the year. However, prices are subject to change without notice.
