Suction Machine Return Form

Suction Machine Online Return Form

Address:(Required)
MM slash DD slash YYYY
Please upload clear, well-lit photographs of the serial number(s).
Drop files here or
Accepted file types: jpg, jpeg, gif, bmp, png, pdf, Max. file size: 64 MB.
    Please upload clear, well-lit photographs of the damaged unit(s).
    Drop files here or
    Accepted file types: jpg, jpeg, gif, bmp, png, pdf, Max. file size: 64 MB.
      Select device/machine type this problem is related to.
      Was there any patient injury?(Required)
      Was medical intervention required?(Required)
      Does the unit turn on?(Required)
      Does the unit work when plugged into a power source?(Required)
      If it is a portable unit, does it work with a battery?(Required)
      If it is a portable unit, have you tried to replace the battery?(Required)
      If the unit is experiencing weak suction, have you tried cleaning the unit as instructed by our IFU?(Required)
      If the unit is experiencing weak suction, has the filter (BF018) been replaced? The filter is to be replaced when it appears dirty.(Required)
      Please explain in detail.

      Please see our IFU for troubleshooting, cleaning, caring for our suction machines, and information on replacement of filters.

      SU100AC IFU

      SU100DC IFU

      Our customer service team will contact you as soon as possible.

      Please allow us 24 hours to respond. Our hours of operation are Monday through Friday from 8:00 a.m. to 5:00 p.m. Central Standard Time.

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      Fax: 312-997-9985

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